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Shipping Policy

Effective Date: November 26, 2024

Welcome to MasionCare (www.masioncare.com), operated by NEMASIA PRIVATE LIMITED. This Shipping Policy outlines the terms and conditions regarding the delivery of products purchased through our website. By placing an order, you agree to the terms stated below.

Order Processing and Dispatch
  • Order Dispatch Timeline: We strive to dispatch most orders within 2-7 business days (excluding Sundays and public holidays).
  • Mega Sale Events: During high-demand periods, such as Mega Sale events, dispatch timelines may be extended due to increased order volumes. In such cases, we aim to dispatch all orders within 5 days of the order date.
  • Order Confirmation: You will receive an email confirmation with your order details upon successful placement of your order.
Delivery Time

The estimated delivery time may vary depending on the shipping destination. Once dispatched, delivery timelines are as follows:

  • Urban Areas: Typically within 3-7 business days from the date of dispatch.
  • Remote or Rural Areas: May take 7-12 business days depending on location and courier availability.

Please note that unforeseen circumstances, such as weather conditions, logistical issues, or natural calamities, may cause delays.

Shipping Charges
  • Shipping charges, if applicable, will be clearly mentioned at the time of checkout.
  • Free shipping may be offered as part of promotional events or for orders meeting a minimum purchase value.
Order Tracking
  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can use this tracking number to monitor the status of your delivery.
Undeliverable Packages

If a package is deemed undeliverable due to incorrect address details or the unavailability of the recipient, it will be returned to us. In such cases:

  • We will contact you to arrange for re-shipment.
  • Additional shipping fees may apply for re-dispatch.
Customer Service Desk

For any questions or concerns regarding your order or delivery, please contact us:

  • Email: contact@masioncare.com
  • Contact Days: Monday to Friday
  • Contact Hours: 9:30 AM to 6:30 PM
Terms and Conditions

Please read our detailed Terms and Conditions for additional information regarding your rights and obligations when using our website or purchasing our products.

Thank you for shopping with MasionCare!